Visitors information
Where do I have to go?
The STI Clinic is located on the ground floor of the main building of the GGD Amsterdam at Nieuwe Achtergracht 100 (close to public transport junction Weesperplein, see Google maps).
What should I bring?
When you make an appointment at the STI Clinic, you will receive a confirmation by e-mail. This email contains a QR code. Bring this e-mail with you on your phone or tablet, or print it in advance.
What to expect at the clinic?
1. Check in
At the entrance of the clinic, there is a check-in kiosk:
- Scan your QR code
- Take the receipt with your call number
- Take a seat in the waiting area
- When your call number appears on the screen go to the reception desk
2. Being called
The receptionist will give you the materials you need to collect your own samples in the restroom. The receptionist will also let you know if blood tests or further examinations are required.
Waiting time and visit duration
The waiting time depends on the reason for your visit. This may take between 15 and 90 minutes.
3. Examination
At the reception desk, you received the materials for self-sampling in the restroom:
- In the restroom, there is a screen with an instruction video. You can also watch this video on this webpage (on mobile devices it is displayed at the bottom of the page)
- After taking your samples, place them in the rack next to the restroom at the sliding window
- If blood or additional tests are required, return to the waiting area. When your number appears on the screen, go to the indicated examination room. Enter alone. If you brought someone with you, they must wait in the waiting area
- If no blood or additional tests are required, you are done after handing in your samples
4. Results
After your visit, you will receive a card with a personal PIN code and login code (order number). You can later use this card to check your results online.
4.1 Immediate results
For some tests, results are available within 45 minutes. In this case, you will wait in the waiting area. If treatment is necessary, it will be provided on the spot.
4.2 Results by e-mail
Most results are available within 1 to 7 days. You will then receive an email. You can check your results online using the codes on the card.
If an STI is found, please make an appointment for treatment via the website.
I am unable to attend and want to cancel the appointment
Send an e-mail as soon as possible to soaafspraak@ggd.amsterdam.nl to cancel your appointment. Do not forget to include:
- date and time of the appointment
- your name and date of birth
Please note: This email address is for cancelling appointments only. Other requests, such as rescheduling, will not be processed. If necessary make a new appointment here
Information about your data
We treat your personal information confidentially. You can view our privacy policy at the reception desk.
Your data and test samples are stored by us. No one else can access or use them. They are used anonymously for research and monitoring STIs. Your name or address will not be used.
You can object to this use. Ask for the leaflet “What happens to my data and test samples” at the reception desk.
We also share anonymous data with the RIVM (Dutch National Institute for Public Health and the Environment). This is legally required to evaluate care in STI clinics.
If you do not want this, please tell us during your appointment or at the reception desk.
More information: www.rivm.nl/soapeilstation
Important to know
No medical certificates
At the CSGA / STI Clinic we do not check your identity. Therefore, we cannot issue medical certificates for:
• visa
• insurance
• legal matters
Training facility
We are also a training location for nurses, doctors, and specialists. This means a student may be present during your visit.
Complaints
We have a complaints procedure. You can find it on the Complaints page. (Form in Dutch)